Signing In
How to sign in, how your session is kept alive, and how to sign out.
Signing in
- Go to the sign-in page.
- Enter the email and password for your GoCrew account.
- Click Sign in.
You land in your organization's workspace. If you were redirected to the sign-in page from somewhere specific (for example, a link to a work order), you are returned there after signing in.
If you just created your organization, you are already signed in — no need to sign in again.
Password rules
Passwords must be at least 8 characters. If you forgot yours, click Forgot your password? on the sign-in page — we'll email you a secure, single-use reset link. You can also change your password any time from your account page.
Forgot your password?
- On the sign-in page, click Forgot your password?.
- Enter the email on your GoCrew account and click Send reset link.
- Open the reset link we send you. It is single-use and expires after one hour.
- Choose a new password (at least 8 characters) and click Set new password.
- Go back to the sign-in page and sign in with your new password.
We show the same confirmation whether or not an email has an account, so a reset email is only sent to addresses that have one.
Once you reset your password, every signed-in session for that account is signed out everywhere — including the device you used to reset it.
Staying signed in
Your session is designed to survive everyday interruptions:
- Closing the browser does not sign you out. When you come back, you are still signed in.
- Short sessions refresh automatically. GoCrew quietly renews your session in the background while you use the app, so you are not interrupted mid-task.
- After a browser restart, the app recognizes you and restores your session.
When your session ends
Sessions do not last forever. If you return after a long absence, you are taken to the sign-in page and simply sign in again — no data is lost, and the app returns you to where you were heading.
Signing out
Click your name in the sidebar's bottom user menu and choose Sign out. You are returned to the sign-in page. Do this if you share a computer with others.
Trouble signing in?
- "Invalid email or password" — double-check the email you signed up with (it may be a work email rather than a personal one) and that Caps Lock is off.
- Too many attempts — signing in is rate-limited to protect your account. Wait a minute and try again.
- Still stuck? See Troubleshooting or contact [email protected].